Learning Hub

How do I set up my 2FA?

Follow the guide below!

I lost my 2FA! How do I reset it?

If you have lost your 2FA code, will need to follow the steps below:   Step #1 Verify Your Identity Take a photo of your […]

Is insurance applicable to all assets on the blockbank app?

Insurance is applicable for any asset available for earning on the blockbank app.

What should I do if I forget my CeFi password?

As we value your security, the only way we can reset a users account password is by identifying that you are who you say you […]

Can I use the blockbank app if I live in the United States?

Users from the US and Canada have access to the Centralized side of the application.

How do I know if the KYC (know your customer) process is approved or not?

You will receive a confirmation email from blockbank official email address letting you know that you can now access the CeFi side.